When we provide you with a quote for your move, we will outline all of the known charges that you will incur for that particular move. However, sometimes there are surprises at the final destination that we have not been made aware of. For example, if there are things like a flight of stairs (typically 8 stairs or more), or a long carry (a distance of more than 50 feet from the truck to the entry of residence), then you will incur additional charges for delivery. However, if you provide us with this type of information at the time of the estimate, they will be included in your quote.